Ava Dress (Tall)

Returns Policy

At MERZA, your satisfaction is our highest priority. We take great pride in the quality of our garments and want you to feel completely confident with your purchase. If, for any reason, you are not entirely satisfied, we are pleased to offer an exchange or a store credit.

Items may be sent back if they meet the following conditions:

• The item is unworn, in its original condition, and has all original tags attached.
• The return is initiated within 14 days from the delivery date.
• The item is not a sale item.
• A receipt or proof of purchase is provided.

MERZA reserves the right to refuse an exchange or store credit if the item does not meet the above conditions. In such cases, the item will be returned to the customer, and any associated shipping costs will not be covered by MERZA.

Additional Details

• Store credits are valid for 6 months from the date of issue. Shipping and handling fees are non-refundable.
• Return shipping costs are the responsibility of the customer. If a returned item does not meet our return policy requirements, the customer will be responsible for the cost of having the item returned.
• Exchange shipping fees must be paid prior to the dispatch of any replacement items.

How to Return

To initiate a return, please ensure that a Return Form is completed and included with your parcel. All items must be packaged securely to protect them during transit.

Before sending your return, please contact us at info@merza.com.au to receive the correct return address and further instructions.

We recommend using a trackable and insured delivery service, as MERZA cannot accept responsibility for any lost, delayed, or damaged items during transit. Please retain your tracking number for reference. Returns should be lodged and received within 14 days of the delivery date. Returns received after this period may not be accepted and will be reviewed at MERZA’s discretion. Once your return has been received and inspected, you will receive a confirmation email outlining the next steps regarding your exchange or store credit. Please allow up to 7 business days for processing. Approved returns will be issued as a store credit valid for 6 months.

Sale Items

All sale items are final sale and are non-refundable. No exchange, return, or store credit can be offered on sale items. This policy also applies to items with minor imperfections, which are considered reasonable for discounted or final sale products. Please note that sale items will not be restocked, and any unauthorised sale returns received will be declined and returned to the customer at their expense.

Faulty Returns

In the unlikely event that you receive a faulty item, we are pleased to offer a replacement, store credit, or full refund, provided the following conditions are met: the item must be in its original condition, unworn, and have all original tags attached.

You must also contact us within 14 days of the delivery date, including your order number, a brief description of the fault, and clear photographs showing the issue. All faulty item claims must be submitted via email to info@merza.com.au for assessment by our customer care team before the item is returned. Once your claim has been reviewed and approved, we will guide you through the next steps to ensure a smooth and timely resolution.

Once a refund has been approved, please allow 5–7 business days for the funds to appear in your account. Processing times may vary depending on your financial institution.

Delivery Information

Australia Standard Delivery $15.25 (3-7 Business Days)

Orders are shipped through Australia Post using the standard service.
Deliveries are made on business days only — excluding weekends and public holidays.
Please note: During sale periods or promotional events, delivery times may be longer than usual.
We are not liable for delivery delays caused by unforeseen circumstances (such as strikes, floods, bushfires, or transport disruptions).

Safe Drop:

If no one is available to receive the delivery, the parcel will be left in a secure location where possible. If a safe drop cannot be made, a card will be left with details on where you can collect your order from your local Australia Post outlet.
All orders are dispatched once payment has been authorised, verified, and stock is confirmed available.

Australian Express Delivery $19.25 (1-3 Business Days)

Orders are shipped through Australia Post using the standard service.
Deliveries are made on business days only — excluding weekends and public holidays.
Please note: During sale periods or promotional events, delivery times may be longer than usual.
We are not liable for delivery delays caused by unforeseen circumstances (such as strikes, floods, bushfires, or transport disruptions).

Safe Drop:

If no one is available to receive the delivery, the parcel will be left in a secure location where possible. If a safe drop cannot be made, a card will be left with details on where you can collect your order from your local Australia Post outlet.
All orders are dispatched once payment has been authorised, verified, and stock is confirmed available.

New Zealand Delivery $26.40 (5-10 Business Days)

Orders are shipped through Australia Post using the standard service.
Deliveries are made on business days only — excluding weekends and public holidays.
Please note: During sale periods or promotional events, delivery times may be longer than usual.
We are not liable for delivery delays caused by unforeseen circumstances (such as strikes, floods, bushfires, or transport disruptions).

Safe Drop:

If no one is available to receive the delivery, the parcel will be left in a secure location where possible. If a safe drop cannot be made, a card will be left with details on where you can collect your order from your local Australia Post outlet.
All orders are dispatched once payment has been authorised, verified, and stock is confirmed available.