At MERZA, we value your trust and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with us, whether online, in-store, or through our customer service channels.
By using the MERZA website, you agree to the collection and handling of your information in accordance with this policy and the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
Information We Collect
We collect personal information when it is necessary to provide you with our products, services, and customer support. The types of information we may collect include:
Contact details: Your name, address, phone number, and email address (used for order fulfilment, communication, and delivery updates).
Account details: Information you provide when creating an account with us.
Order and transaction details: Purchase history, payment information (processed securely through third-party payment providers), and delivery details.
Communications: Messages or enquiries you send to us through our website, email, or chat.
Website and device data: Information collected automatically through cookies and analytics tools, such as your IP address, browser type, and browsing activity.
We do not store your payment card details. All transactions are processed securely through trusted third-party payment providers such as Square or PayPal, who handle your payment information in accordance with strict security standards.
We may also keep a record of your purchases to assist with future queries, returns, and to ensure that communications we send are relevant to you.
How We Use Your Information
We collect and use your personal information for the following purposes:
To process and deliver your orders;
To verify your identity and prevent fraudulent transactions;
To provide customer support and manage your account;
To send order confirmations and delivery updates;
To improve our website, services, and customer experience;
To communicate with you about new arrivals, promotions, and special offers (where you have opted in); and
To comply with legal, accounting, and regulatory requirements.
Your information may be shared with trusted third-party service providers who help us operate our business such as payment processors, couriers, IT providers, and marketing platforms.
These parties are required to handle your information confidentially and in compliance with Australian privacy laws.
Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our website is used.
Cookies are small text files stored on your device that help us:
Keep your shopping cart and session information active;
Analyse site traffic and improve performance;
Deliver personalised product recommendations and advertising.
You can disable cookies in your browser settings, though this may affect some features of the website.
We may also use third-party analytics and advertising tools, such as Google Analytics and Meta Ads, to better understand customer preferences and improve our marketing.
Marketing Communications
When you subscribe to our newsletter or make a purchase, you may receive updates about MERZA collections, promotions, and events.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly at info@merza.com.au.
We will never sell, rent, or share your personal information with other companies for their own marketing purposes.
Data Accuracy and Access
We take all reasonable steps to ensure that the information we hold is accurate and up to date.
If your personal details change, please contact us at info@merza.com.au so we can update our records.
You may also request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
Security
Your security is important to us. We use appropriate safeguards to protect your personal information from misuse, loss, unauthorised access, or disclosure.
While we strive to maintain the highest level of data protection, no online system is completely secure. By using our website, you acknowledge and accept these inherent risks.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations or legal obligations.
The most recent version will always be available on our website, and the effective date will be displayed below.
Last updated: 24/10/2025